Shipping policy

All UK Orders include free next-day shipping! 

  • Items are dispatched on the same working day if ordered before 4:30 PM GMT.
  • All items will be sent via Royal Mail 24Hr Tracked service.  
  • Notification of tracking will be emailed to you after item has been dispatched.

International standard 

  • Items are dispatched on the same working day if ordered before 4:30 PM GMT.
  • All items will be sent via Royal Mail international Tracked service.  4-15 days, depending on the distance from the UK
  • Notification of tracking will be emailed to you after the item has been dispatched.

Additional shipping info

We deliver to most countries around the world. Please get in contact with our customer service if you cannot find your country in the drop down menu at checkout so our team can advise you. 

If your shipping address is to the European Union, we will collect VAT on orders under €150 at checkout and pass them onto the relevant government authorities, and you won't need to pay this upon delivery. If your order is above €150, no VAT will be collected, and you will need to pay the fee directly to the post office.

If your shipping address is in the USA, we will cover import fees for orders below $800. For order values above $800 we will ship Delivery Duties Unpaid (DDU)

For all other countries we ship Delivery Duties Unpaid (DDU), therefore, any customs or import duties are charged once the parcel reaches its destination country. We recommend contacting your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Please be aware that your parcel can be also delayed by customs. We have no control over this, and cannot supply any details on why, or for how long your parcel will be delayed.

Quickcycle will not be held responsible for orders that get lost due to an incorrect address being input at checkout or for orders that are not collected from your local post office in the time frame given. Orders marked as undelivered will get returned to us, any cost included will be charged to the customer.

What happens if my order hasn't arrived?

If you're in the UK and your order hasn't arrived within 1 week, please send us an email bringing this to our attention and we will do our best to solve the issue. 

We receive proof of delivery on every order, and if we discover that delivery has been attempted and failed, then the parcel will be held at your local sorting office. This is then out of our hands and it is your responsibility to collect or arrange re-delivery.

For orders outside the UK, circumstances can vary and parcels can take a little longer, so please contact us within 4 weeks if your parcel hasn't arrived.

For circumstances out of our control, such as freak storms, we are not responsible for delays in delivery times.