Naim CD 3.5 5.0 Laser Replacement service

This service is for the repair of the Naim 3-5 CD laser mechanism, namely the replacement of the laser and /or the full mechanism as applicable with a quality tested part to restore playback, sound quality, and the original function of the player. You send your player to us in the UK, and we complete the repair and return the player to you.

Please read the full listing below before purchase so you have all the information. If you have any questions, send us an email or use the chat button.

What faults does this service propose to solve?

• "ERR" message displayed when a CD is placed in the drive and playback is selected.
• Playback skipping.
• Damaged spindle on which the puck sits; damage to the spindle can allow the CD to move around and not be held accurately, resulting in intermittent playback failure.
  

What issues will this service not resolve?

• No screen display / Screen display faults
• No audio output (DAC/Analogue stage faults).
• Physical damage to the chassis or casework.
  

What are the requirements of the purchaser of this service?

• This service covers repairs and returns in mainland UK only. If you live outside mainland UK, please message us to confirm the additional fee for return postage before purchase.
• You must send the player to us using the original Naim packaging. (The laser mechanism is fragile. (The drawer design of Naim players can result in transit damage if is not packed as per Naim standard with with packaging with transport screws utilised). See the FAQ below if you do not have original packaging.
• Transit screws must be installed before shipping the player to us. Transit screw locations are shown below. See the FAQ below if you do not have original screws.
• The Link Plug needs to be installed as shown in the image below. We will test the sound output on the player using the DIN output plug.
• Remove the CD puck from the CD drive and tape it inside the box. (If the puck is left inside the CD drive, it can become unstuck and rattle around inside the player, causing damage!)
• Include your name, address, and order number, and brief fault discription inside the box.
• Purchase this listing; once purchased, we will supply you with the address in Cheltenham to send your player to for repair.
• Once you dispatch the player, please reply to your order email with the tracking number of the shipment.
• Once player is booked in we will notify you.
• Once player is repaired we will email with a brief report of work undertaken and return tracking number with expected delivery date. We will aim to return via FedEx, using the FedEx tracking number provided you will be able to modify delivery date to suit you needs and track transit to your adress.

Repair Process at Quickcycle

1. The fault description will be reviewed, and the player will be brought up to ambient temperature and tested to confirm the reported fault.
2. A visual inspection of the player will be undertaken to confirm its condition and any external damage.
3. The CD puck supplied with the player will be inspected.
4. The player will be dismantled and the CD mechanism removed.
5. The CD mechanism’s daughterboard will be inspected for corrosion and removed where applicable.
6. The CD mechanism spindle will be inspected for parallelism, eccentricity, cracks, or damage and replaced as necessary.
7. The CD laser will be replaced with a quality-tested part, along with any other parts identified as defective.
8. The player’s electrical supplies and circuit boards will be visually inspected for damage or faults.
9. The CD mechanism will be reassembled and tested for two hours with four different CD discs.
10. The player will be fully reassembled and the door adjustment confirmed.
11. The player will be packed and returned to the customer.

What happens if this service does not resolve my issue?

The player will be returned and a refund provided, minus the £15 cost of return delivery in mainland UK.

What length of warranty after repair?

We provide 6 month full parts and labour warranty.

How long will the repair take?

We aim to repair within 1 week of receipt of your player, but this can take up to 3 weeks during busy periods. 

FAQ

Who is responsible for the safe passage of the player to us for repair?

The buyer of the service is responsible for the safe transit of the player to us. We advise using FedEx in the UK, who have been shown to take the most care in parcel handling; this service can be bought online via Parcel2Go in the UK.

Will there be additional fees?

No. The listing fee covers all parts and testing required to restore the correct function of the CD laser/CD laser mechanism.

Can I drop the player off to Quickcycle in Cheltenham?

We are primarily a mail-in service. While we prefer courier delivery, personal drop-offs can be arranged for a £50 handling fee to cover the scheduled appointment time.. If you live within 30 miles of Cheltenham, we can offer a collection and drop-off service free of charge.

Can we fix any other player faults?

(e.g., failed LH/RH sound output, no sound output, mechanical damage)
No. This listing is only for the repair of the CD drive mechanism and players not reading CDs.

I do not have original Naim packaging.

Replacement packaging can still be sourced from Naim in the UK.

I do not have transit screws.

Replacement transit screws can be sourced from Naim in the UK.

Will player play scratched CDs / Burnt / copiedd CD's after repair?

The repair aims to restore original playback reliability; however, this does not cover scratched or damaged CDs. While the playback of undamaged CD-Rs or burnt CDs should not be an issue, these discs do deteriorate over time in comparison to original pressed CDs, and this factor needs to be taken into account.